Team Leader

Role Purpose:

Working in line with Hengoed Park’s values; to act as a leader for resident’s safety and dignity, supporting residents to maintaining their independence, choice and dignity, to enable them to lead as full and active a life as possible.

Role Description:

• Minimum 18 months experience at Team Leader level
• NVQ Level 2 minimum

Main Duties: -

General

• Provide leadership and support for care staff and act as a champion for residents’ safety and dignity.
• To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
• Ensure the ongoing safety of residents, staff and visitors through systematic assessment, monitoring and reviewing processes.
• Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used.
• Act as a role model for good clinical and care governance practice.

Specific

• Provide effective leadership and support for the care team.
• Supervise care staff on a day-to-day basis and through formal supervision processes.
• Liaise with GPs and other health professionals to ensure that residents receive the medical and clinical support they require.
• Demand high quality care delivery focused on residents individually assessed needs and choices.
• Promote the professional image of the services through excellent communication, appropriate behaviour and professional appearance.
• Support new Team Leaders and care staff in the completion of induction programs, training and competency assessment.
• Undertake training appropriate to the role, as agreed with the Head Of Care and ensure learning is shared and transferred into practice.
• Review the daily delivery of care, including pressure area prevention, nutrition and infection prevention and control procedures. Ensure high standards of care delivery are maintained.
• To be responsible for the safe and appropriate management, administration and recording of medication, including controlled drugs and oxygen, in accordance with our Policies and Procedures (Essential).
• To be responsible for medication ordering (desirable)
• Act at all times within your own skills and competence.
• To attend all statutory and mandatory training as required by the Company in order to fulfil your duties.
• Conduct and document care and risk assessments and develop care plans related to the assessed needs and choices of individual residents.
• Ensure that areas of identified risk are appropriately monitored and outcomes recorded and acted upon e.g. fluid and nutrition charts, turning regimes, blood glucose monitoring.
• Report all accidents and incidents promptly in accordance with our Policies. Ensure accident/incident reports are written clearly and concisely and that any remedial action or learning is incorporated into care delivery.
• Ensure that residents are encouraged and supported to remain as independent and active as possible.
• Ensure the safety and comfort of all residents, whilst encouraging a happy, homely atmosphere.
• Be knowledgeable about Safeguarding Vulnerable Adults Policies and Procedures and report any untoward events in accordance with our own and Local Authority requirements.
• Ensure that clinical equipment is maintained in a safe, clean and fully functional state. Report any equipment failures or damage to the Head Of Care.
• Be responsible for the care and protection of residents’ property.
• To maintain standards of infection control within the home and to assist residents to maintain their own infection control needs.
• Be aware of company policies and procedures and ensure requirements are incorporated into practice.
• Ensure effective and clearly documented handover systems are maintained to facilitate the effective transfer of information between staff and shifts and support the service where required for staff sickness / shortages.
• Ensure that any work is completed until this can be safely handed over to the next senior person in charge.
• Attend and participate in Team Leader and staff meetings as arranged by the Head Of Care / Senior Management Team.
• Understand the requirements of relevant legislation in relation to consent and best interest decision making.
• Provide information to residents and relatives in relation to care delivery, being mindful of data protection requirements.
• Ensure high standard of record keeping are maintained in accordance with legislative and Company requirements.
• Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
• Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the treatment centre, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.

Key skills & behaviours:

Key skills

• Efficient time management
• Ability to deal with challenging behaviour
• Awareness of health and safety procedures
• Ability to communicate effectively with residents with a variety of backgrounds, conditions and mental capacities
• Able to work in a team and independently
• Maintains personal and professional development
• Experienced in working within a care home environment
• Knowledgeable in clinical assessment tools and care planning processes
• Leadership
• IT literate
• Able to identify need for change and improvement, including staff training needs
• Inspires professionalism
• Effective relationship management internally and externally
• Ability to build rapport and positively influence

Behaviours

• Organised
• Punctual
• Reliable
• Observant
• Flexible
• Trustworthy
• Assertive
• Tactful
• Diplomatic