Senior Support Worker

Role Purpose:

Working in line with Hengoed Park’s values; to positively lead a team and act as a champion for resident’s safety and dignity. Supporting residents to maintaining their independence, choice and dignity, to enable them to lead as full and active a life as possible.

Role Specific:

• In collaboration with the Team Leader provide effective leadership and shift management to the care team.
• Provide emotional and practical support by talking to residents about their needs and listening to their concerns so as to encourage a happy, homely atmosphere.
• Ensure that residents are encouraged and supported to remain as independent and active as possible.
• To be responsible for the safe and appropriate management, administration and recording of medication, including controlled drugs and oxygen, in accordance with our Policies and Procedures.
• Help residents to participate in leisure activities.
• Ensure that high quality care delivery focused on residents individually assessed needs and choices is delivered, and that they receive the medical and clinical support they require as directed by the GP and other health professionals.
• Ensure that areas of identified risk are appropriately monitored and outcomes recorded and acted upon e.g. fluid and nutrition charts, turning regimes, blood glucose monitoring.
• Review the daily delivery of care, including pressure area prevention, nutrition and infection prevention and control procedures. Ensure high standards of care delivery are maintained.
• Report all accidents and incidents promptly in accordance with our Policies. Ensure accident/incident reports are written clearly and concisely.
• Ensure that clinical equipment is maintained in a safe, clean and fully functional state. Report any equipment failures or damage to the Team Leader.
• To maintain standards of infection control within the home and to assist residents to maintain their own infection control needs.
• Provide information to residents and relatives in relation to care delivery, being mindful of data protection requirements.
• Ensure high standard of record keeping are maintained in accordance with legislative and Company requirements and use of digital care systems.
• Support new Support Workers in the completion of induction programs, training and competency assessment on all frontline care and support needs.
• Be responsible for the care and protection of residents’ property.
• Promote the professional image of the services through excellent communication, appropriate behaviour and professional appearance.
• Undertake training appropriate to the role, as agreed with the Team Leader including all statutory and mandatory training as required by the Company in order to fulfil your duties.
• Act at all times within your own skills and competence.
• Be knowledgeable about Safeguarding Vulnerable Adults Policies and Procedures and report any untoward events in accordance with our own and Local Authority requirements.
• Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
• Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the treatment centre, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
• Any other duties as required by the Team Leader which are commensurate with your role, training and experience.

General:

• To act as a champion for residents’ safety and dignity including key working duties as requested.
• To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
• Ensure the ongoing safety of residents, staff and visitors through systematic assessment, monitoring and reviewing processes.
• Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used.

Experience:

• Previous experience in a similar role or working with vulnerable adults. E
• Previous experience working at a Senior Support Worker Level. D

Skills & Abilities:

• Ability to manage time effectively, prioritising when required, managing expectations and meeting deadlines. E
• Ability to deal with challenging behaviour. E
• Experience in medication management and administration . E
• Ability to communicate effectively with residents with a variety of backgrounds, conditions and mental capacities. E
• Able to work in a team and independently. E
• Able to maintain personal and professional development . E
• Experienced in working within a care home environment. E
• Demonstrate knowledge and experience in clinical assessment tools and care planning processes .E
• Ability to lead and positively influence. E
• Able to identify need for change and improvement. E
• IT Literate. E

Behaviours:

• Has a strong work ethic, is reliable and flexible. E
• Is trustworthy with high levels of personal integrity. E
• Has high standards of personal presentation. E
• Ensures own punctuality. E
• Acts with kindness, patience, empathy and compassion. E
• Is pro-active and accountable for own actions. E

Qualifications:

• NVQ Level 3 in Health and Social Care or willing to work towards. D
• Valid driver’s license. D