Purpose of role to support clients with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the clients in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.
Safely provide compassionate care and support that is centred on the individual needs and wishes of each client. Respect clients’ choices and always promote their dignity. You may be the only person the client sees over a period, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep clients safe and promote their well-being.
Care and support Give non-discriminatory care and support that values the diverse and unique qualities of each client. See the whole person and not merely a list of care needs.
Carefully listen and observe how clients prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible.
Follow instructions in the care and support plan which has been agreed with each customer. This may include:
• All aspects of personal care, Showering and bathing, Dressing, and grooming.
• Continence care
• Oral Care
• Administering medication, Returning unwanted medicines to the pharmacy for safe disposal.
• Supporting with nutritional and hydration needs.
• General Household duties, hoovering, washing/drying cutlery, laundry, bedding changes, mopping, cleaning used areas etc.
• Agreeing with the client how to store food safely and dispose of out of date produce
• Safely using aids and personal equipment in a manner that respects the dignity of the clients. For example; Standing and walking frames, Wheelchairs, manual and electric hoists, sliding sheets.
• Hearing aids and other physical aids
• Social and physical activities or mental stimulation such as, Answering the door and greeting visitors, answering emergency bells and the telephone, writing cards and letters or emails, taking a client out shopping, to see their friends or to other activities
• Hobbies and recreations such as reading, photo albums, games, etc.
• Supporting a client through temporary and terminal illness, including End of life care, Hospital appointments, Liaising with community health support and families
• Recording and reporting, Record and report all relevant client information including the care and support that you provide and assistance with medicines. Changes to a client’s condition or other concerns. Faulty equipment or hazards in the home. Response to emergencies, accidents and incidents. Safeguarding matters
• Contact with families or carers and other professionals
• Keep all information about the client and their families secure and confidential
• Work well as part of the Affinity Home Care team
• Follow Affinity Home Care policies, procedures, and training
• Take part in staff meetings
• Attend training activities and appraisal and development meetings
This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.